Entrepreneurship

Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviuors, moods, and impulses, and to manage them best according to the situation. 

This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.

 

This course is designed to help you in the following ways:

 

• Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.
• Understand, use and manage your emotions.
• Verbally communicate with others.
• Successfully communicate with others in a non-verbal manner.
• Identify the benefits of emotional intelligence.
• Relate emotional intelligence to the workplace.
• Balance optimism and pessimism.
• Effectively impact others.

Employee Motivation is becoming ever more important in the workplace as time goes on, and everyone agrees that a motivated workforce is far more likely to be a successful workforce. The happier and more professional an employee is, the better the results they will deliver for you. Of course, every employer wants to make sure that they have a workforce who will do their best, but this does not simply mean making the job easy for their employees. In fact, part of the problem of motivation is that where the job is too easy, employees become complacent.

There is therefore a challenge for all employers and management in delivering the right balance between a confident, motivated workforce and a workforce which is driven to attain goals. It can be described as a mix between the pleasure of a comfortable working environment and the fear of failure, although in honesty it is more complicated than that equation suggests. Regardless of how it is characterized, it is important to get the right balance in order to ensure that you have a motivated workforce. This course is designed to show you the way to get the best out of a confident, motivated set of employees, and to show them how to motivate that group.

By the end of this course, you should be able to:

• Define motivation, an employer’s role in it and how the employee can play a part
• Identify the importance of Employee Motivation
• Identify methods of Employee Motivation
• Describe the theories which pertain to Employee Motivation – with particular reference to psychology
• Identify personality types and how they fit into a plan for Employee Motivation.
• Set clear and defined goals.
• Identify specific issues in the field, and addressing these issues and how to maintain this going forward.

Employee onboarding is essential to retaining top talent. An onboarding program does more than help orient new employees. It shapes how new employees relate to their organization. Implementing an employee onboarding program will shape the company culture while developing a highly qualified pool of talent. 

At the end of this course, you should be able to:

• Define onboarding.
• Understand the benefits and purpose of onboarding.
• Recognize how to prepare for an onboarding program.
• Identify ways to engage and follow up with employees.
• Create expectations.
• Discover the importance of resiliency and flexibility.

To a business, an employee recognition program is not a luxury, it is a necessity. With a well-built employee recognition program, companies can improve job retention, employee engagement, team work, reinforcing company values, and more. Employees are more likely to continue employment with a company if they feel they are appreciated. There are many different types of employee recognition programs, and all are beneficial to your employees. 

At the end of this course, you should be able to:

• Assess the type of Employee Recognition Program(s) your company needs
• Train leadership to recognize their employees
• Know when and where recognition is needed
• Construct a culture of recognition
• Maintain an effective Employee Recognition Program

Your employees are a vital part of determining the success of your business. Finding the best employees for each position requires strong recruitment strategies. Top talent will not always find you. You must seek out people to fill the positions that you have open. Recruiting the most qualified candidates will ensure that your employees keep your company running smoothly.

The objectives for this course include:

• Defining recruitment.
• Understanding the selection process. 
• Recognizing the GROW model and how to set goals.
• Preparing for the interview and question process. 
• Identifying and avoiding bias when making offers.
• Discovering ways to retain talent and measure growth.

Having to fire an employee is never an easy task.  Sometimes, despite attempts of open communication and encouraging performance, an employee will need to be terminated from the company.  One of the hardest aspects of preparing to fire an employee is to separate the emotions from the facts.  Firing an employee should always be a last resort, so it is important that the manager has covered all other avenues possible before moving forward.

At the end of this course, you should be able to:

• Create employee performance plans
• Identify employees who should be terminated
• Establish effective termination meetings
• Know the “Do’s” and “Don’ts” of firing an employee
• Be able to conduct exit interviews

 

Creating an event is no small feat. It takes planning and understanding of the process. When planning an event, there are a multitude of tasks to consider. In this guide we will explore how to effectively plan and produce an event. 

At the end of this course, you should be able to:

• Understand the different types of events 
• Understand the planning process
• Know how to organize your event
• Understand how to organize your staff, and delegate to them effectively
• Know what to do after the event

 

Executive and personal assistants have always played an important role in business. Their roles and responsibilities have evolved, but assistants are still vital to the profitability of any organization. Training to become an effective assistant will make you a valued employee who assists management on the road to success.

At the end of this course, you should be able to:

• Adapt to the needs and styles of management
• Communicate through written, verbal, and nonverbal methods
• Improve time management skills
• Manage meetings effectively
• Act as a gatekeeper
• Use the tools of the trade effectively